Frequently Asked Questions (FAQ)

🚚 Shipping & Delivery

Q: Kya aap India mein free shipping dete hain?

Haan! Hum poore India mein free shipping dete hain sabhi orders par.

Q: Delivery kitne din mein hoti hai?

Aam taur par 5-7 business days mein delivery ho jaati hai. Remote areas mein thoda zyada time lag sakta hai.

Q: Kya main apna order track kar sakta hoon?

Bilkul! Order place hone ke baad aapko tracking link email/SMS ke zariye mil jaayega.

Q: Kya aap international shipping karte hain?

Abhi hum sirf India mein deliver karte hain. International shipping jald hi shuru hogi.

💳 Payment

Q: Kaun kaun se payment methods accept kiye jaate hain?

Hum yeh payment methods accept karte hain:

• Credit/Debit Cards (Visa, Mastercard, RuPay)
• UPI (GPay, PhonePe, Paytm)
• Net Banking
• Cash on Delivery (COD)
• EMI options (select products par)

Q: Kya Cash on Delivery available hai?

Haan! COD available hai India ke sabhi pin codes par.

Q: Kya payment secure hai?

Bilkul! Hamare sare transactions SSL encrypted hain aur Razorpay ke zariye process hote hain jo India ka trusted payment gateway hai.

🔄 Returns & Refunds

Q: Return policy kya hai?

Hum 7-day return policy offer karte hain. Agar product damaged ya defective aaya ho toh aap 7 din ke andar return request kar sakte hain.

Q: Return kaise karein?

Return ke liye hamare customer support se contact karein. Hum aapko return process guide karenge aur pickup arrange karenge.

Q: Refund kitne din mein milta hai?

Return approve hone ke baad 5-7 business days mein refund aapke original payment method par aa jaata hai.

Q: Kaunse products return nahi ho sakte?

Hygiene products (jaise massagers jo use ho chuke hain) aur damaged-by-customer products return nahi ho sakte.

📦 Orders

Q: Order cancel kaise karein?

Order place hone ke 24 ghante ke andar cancel kar sakte hain. Iske baad cancel karna possible nahi hoga kyunki order dispatch ho jaata hai.

Q: Wrong product mila toh kya karein?

Hamen turant contact karein — hum free replacement ya full refund denge.

Q: Order status kaise check karein?

Aapko order confirmation email mein tracking link milega. Ya hamare store par apne account mein login karke bhi check kar sakte hain.

🛡️ Product & Warranty

Q: Products genuine hain?

Haan! Alltrendz par sare products 100% genuine aur quality-checked hain.

Q: Kya warranty milti hai?

Select electronic products par manufacturer warranty milti hai. Product page par warranty details check karein.

Q: Product use karne mein problem ho toh?

Hamare customer support se contact karein — hum aapki help karenge.

📞 Contact Us

Q: Customer support se kaise contact karein?

Aap hamen yahan contact kar sakte hain:

• Email: support@alltrendz.in
• WhatsApp: Store par available number par
• Timing: Monday to Saturday, 10 AM - 6 PM IST